UPDATE ON COVID-19
a) Australia & New Zealand ~ 5 to 15 business days
b) Rest of the world ~ 15 to 30 business days
Due to the severity of the COVID-19 outbreak, there are widespread delays. Our number on priority is the well-being of our customers. To reduce exposure to the Coronavirus, safety measures have been implemented at our warehouse which extends processing and delivery times. Please allow additional time for your package to be delivered. Thank you for your patience during this time. Stay home, stay safe.
APPROXIMATE SHIPPING TIMES
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-40 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
We do not have control over customs and are therefore not able to be responsible for delays that may occur.
PROCESSING TIME VS SHIPPING TIME.
Please note that processing time (2-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). After your order has been processed, our shipping company for dispatch will then pick up your package. Processing Time in very rare instances, may take longer than the stated expected time frame. During Covid-19 and busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 3 hour as your order might have already been processed. Please do drop us an email at (firstname.lastname@example.org) as soon as possible if you'd like to cancel an order that you have just made.
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at (email@example.com) as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address. You might need to pick-up the package if there are multiple failed deliveries or the courier cannot find the address you provided.
CUSTOM / DUTY FEES
We are not responsible for any custom fees/taxes once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country (although this rarely happens).
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and we strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.