FAQs

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

2. CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?

We understand sometimes you can change your mind on an item. If you need to cancel your order please visit "Contact Us" page. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.

3. I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!

4. WHERE'S MY ORDER / HOW CAN I TRACK MY ORDER?

You should receive an email when the order is processed and shipped to you. If you don't receive these emails, please contact us with your order number so we can check it and provide for you.

5. HOW LONG DOES SHIPPING USUALLY TAKE?

The estimated shipping time for our products are approximately 5-15 business day.

Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.

You will be informed via email when your order is confirmed and shipped out.

7. WHERE DO YOU SHIP TO?

We ship domestically to Australia & New Zealand and internationally to all 195 countries. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

For more information, please check our shipping information page.

Please Click (Shipping Information)

If you have any question, please email us at sales@progymnasium.com